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Travel Insurance

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FAQ’s about Travel Insurance

 1. How are insurance quotes calculated?The insurance quotes are based on age, cost of trip, and trip duration.
 2. When will I receive information about the insurance coverage I purchased?RBC Insurance sends a separate confirmation email that contains the insurance policy, and confirmation of coverage.
 3. How do I make changes to my insurance coverage?Make changes or update your coverage directly with RBC Insurance at 1-866-625-3515.
 4. I have purchased emergency medical coverage insurance through RBC Insurance. Who do I contact if I require emergency medical assistance on my trip?If you require emergency medical assistance on your trip, please contact: Assured Assistance available 24 hours a day, 7 days a week. Call toll free fr
 5. Who do I contact if I have a claim?If you have purchased RBC Insurance and need to submit a claim, contact the Claims Centre. Hours of operation:Monday to Friday 8a.m. to 5p.m. ET
Toll Free 1-800-263-8944
Ontario (Local) 905-816-2572
Quebec & Atlantic (Local) 514-748-2244
 6. RBC Insurance refunded me for my flight claim. Will I still receive a credit from Central Mountain Air?If RBC Insurance refunds your claim, any credits given by Central Mountain Air will be voided.
7.Why does my insurance purchase appear as a separate charge from my flight?Purchased RBC insurance will display on your credit card statement as a separate charge from your Central Mountain flight package.

 

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