Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to expand, we are seeking a Duty Supervisor to join our dynamic team based out of Calgary, Alberta. Join us and be a part of a dedicated group committed to excellence in aviation. In this role, you will be entrusted with the responsibility of maintaining our fleet, ensuring the highest standards of safety and efficiency for our valued customers.

Reporting directly to the directly to the Assistant SOCC Manager or delegate, the Crew Schedule Supervisor acts as a Lead for the Crew Scheduling team and primary Crew Planner. Responsible for collaborating with the Flight Operations department and Director of Maintenance, the Crew Scheduler Supervisor will ensure seamless crew resource management by analyzing future flight schedules and providing staffing recommendations to meet operational needs.

Job Description

Crew Scheduling and Coordination:

• Supervise and manage the crew scheduling team to ensure that crew members are assigned to flights per the flight schedule, within legal duty time limitations, and in compliance with all regulations and company policies.

• Coordinate crew pairings, ensuring adequate rest periods and managing any last-minute scheduling changes.

• Monitor and resolve scheduling conflicts or issues, such as crew shortages, training requirements, or sickness, ensuring smooth operational continuity.

• Manage pilot vacation requests and ensure that vacations are scheduled in a manner that does not disrupt flight operations

• Create and administer monthly Crew Scheduling Department rostering and

• Oversee hotel requirements and act as a company liaison with the service providers as required

• Oversee the completion and maintenance pilot travel, hotel, and simulator session timetables, ensuring that crew members have up-to-date travel information

• Handle daily crew scheduling tasks, including hotel and flight cancellation updates, and merlot database maintenance

Team Leadership

• Act as a team lead for the crew scheduling department, providing training, guidance, coaching, and support to the crew schedulers by ensuring adherence to company policies, regulatory requirements, and standard operating procedures

• Provide leadership, training, and mentorship to the crew scheduling team, ensuring high levels of performance and efficiency.

• Assign daily tasks, monitor productivity, and evaluate performance to ensure crew scheduling operations are executed with precision.

• Foster a collaborative and positive work environment while addressing any performance or operational issues promptly

Crew Planning

• Perform all crew planning, rostering and scheduling activities. Develop and maintain crew rosters that meet operational needs, ensuring that all flights are properly staffed with qualified pilots, flight attendants, and other necessary crew members.

• Work closely with the Chief Pilot, Flight Attendant Manager, and Assistant SOCC Manager forecast crew requirements based on projected flight operations.

• Optimize crew resources to ensure efficient coverage of flights, considering factors such as crew qualifications and rest requirements. Optimize crew utilization, ensuring the most efficient use of available crew members and minimizing costs associated with overtime or idle time.

• Develop and maintain pairings of crew members to ensure efficient utilization of available resources

Compliance and Reporting

• Maintain accurate records of crew duty hours, absences, and other relevant data.

• Assist in generating reports related to crew performance, scheduling efficiency, productivity and regulatory compliance for upper management review.

• Ensure compliance with airline regulations and Company policies.

• Ensure that all pilots and flight attendants possess the necessary qualifications and certifications, such as BARs, Contrail, Gravel, Line Indoctrination Captain, etc.

• Maintain and update pilot hours spreadsheets to ensure accurate records of duty and rest hours, adhering to regulatory requirements.

• Maintain and update the pilot seniority list, reflecting changes in seniority and status

• Manage a phone list of all pilots and flight attendants for efficient communication and emergency contact purposes.

• Manage the pilot and flight attendant roster bid process, including collecting bids and scheduling according to preferences and contractual agreements.

• Coordinate and review with the Finance department regarding projections and compare past performance.

• Oversee the provision of accurate and timely crew pay information, providing reconciliation, support and evidence for any matters.

• Monitor and conduct weekly legality checks.

Operational Support

• Perform “day of” operational support to coordinate crew movement and staffing.

• Collaborate with other operational teams such as flight operations, maintenance, and airport services to ensure crew availability and readiness.

• Manage and communicate any disruptions, cancellations, or delays that may affect crew assignments, ensuring prompt reassignments or adjustments.

• Act as a point of escalation for scheduling problems or emergencies, resolving issues swiftly and professionally, including last-minute crew substitutions, unforeseen operational demands, and other challenges.

• Proactively address crew-related concerns to minimize disruptions to the flight schedule

• Maintain effective communication with pilots, flight attendants, and other departments as required.

• Liaise with the Director of Maintenance to incorporate maintenance requirements into crew scheduling plans that align with aircraft maintenance schedules and minimize disruptions to flight operations.

Flight Operations Training Support

• Coordinate the allocation of training sessions for pilots and flight attendants, ensuring that training requirements are met and scheduled effectively.

• Oversee all aspects of simulator training setup, including initiating TSA approval processes, fingerprinting, and follow-up until final acceptance from the TSA is obtained.

Safety and Continuous Improvement

• Ensure safety, security, quality and risk management policies and related applications are adequately implemented, monitored and the airline operates within a safe environment at all times.

• Comply with all SMS and safety policies, processes and standards.

• Continuously evaluate scheduling practices and recommend improvements to increase efficiency, reduce costs, and enhance crew satisfaction.

• Stay current with industry trends, regulations, and best practices, implementing relevant changes in scheduling practices.

• Lead efforts to continuously enhance and optimize the systems used in crew scheduling, resource allocation, and optimization by identifying areas for improvement, and implement solutions to streamline crew management processes.

• Other job duties as assigned

Job Requirements & Qualifications

• Minimum of 3 - 5 years of industry-related work experience in crew scheduling, aviation operations, or a related field.

• Minimum 2 years’ experience in a supervisory or leadership role in a dynamic work environment.

• Proven experience in managing complex schedules, logistics, and handling last-minute changes.

• Expert Knowledge of Canadian Air Regulations particularly as they relate to flight crew duty time is required.

• Knowledge of the Merlot crew management software, or similar, is considered an asset.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions

• Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.

• Excellent Microsoft Office skills (Excel, Word, PowerPoint).

• Recognized ability to work under pressure, handle stressful situations and maintain flexibility.

• Able to influence, convince and create mutually acceptable solutions in the context of conflicts.

• Must be a quick thinker, with the ability to organize and prioritize tasks in a fast-paced, operational environment, with high tolerance for change.

• Ability to work extended hours and weekends, and travel for business 20% of the time, when required.

Benefits of Working at CMA

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance

• Group Retirement RRSP contribution matching program

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

• Employee Family Assistance Program

Travel Benefits

• Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes)

• Free cargo shipping for employees on CMA flights

• Standby travel for employees and eligible family members on other airlines around the world

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

Employee Programs

• Training Assistance Program, Milestone Recognition Program and Employee recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

How to Apply

Applications can be submitted to jobs@flycma.com, please indicate the position you are applying for.

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

 We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.