ACCESSIBILITY
Central Mountain Air is committed to providing the highest quality of service to all our customers, including those with disabilities. To this, we are proud to publish our Accessibility Plan which outlines our commitment to providing barrier-free transportation.
Click the link below to view Central Mountain Air’s Accessibility Plan, including our Accessibility Statement.
Requesting Special Assistance
We recognize that there are times when our customers may require some additional assistance when traveling with us, and we strive to meet and exceed all our customers’ accessibility needs. If you require accommodation, please contact our reservations team.
Requesting Accessibility Accommodations & Alternate Formats
We provide travelers with disabilities information and documentation in multiple formats regarding the services Central Mountain Air provides. All information is offered at no cost to the customer and can be provided in more than one format if requested. If we are unable to provide the information or documentation you require, we may offer alternate format options, when available and appropriate to do so.
Feedback
We are committed to providing the highest quality service to all our passengers and welcome feedback regarding any accessibility barriers experienced while utilizing our services. We strive to leave our customers feeling empowered by considering all feedback to assist us in improving our services and facilities.
You can provide accessibility feedback (including feedback on this plan), request an alternate format of our Accessibility Plan, or request a description of our feedback process via any of the below options.
The Human Resources Manager is designated as responsible for receiving feedback regarding this plan on behalf of Central Mountain Air. All feedback that is submitted will be acknowledged in the same way it was received.
Online Anonymous Feedback:
· Please note, feedback is be submitted anonymously unless you choose to identify yourself.
Email:
cma.hr@flycma.com
Phone:
1(888) 359 2620
Mail:
Human Resources Department
998 6431 Airport Road South
Smithers, British Columbia
V0J 2N0