Terms & Conditions

Baggage

Our route network covers a wide variety of communities, some with limited scheduled service. Some stage lengths are long, and aircraft may have limited baggage/cargo capacity. While we try to accommodate all pieces of baggage on the flight with you, you may be asked by the airport agent to prioritize one bag. We would request you pre-pack a priority piece with your most essential items.

Carry-On & Skycheck Baggage Allowance

Oversized carry-on bags are not permitted on our aircraft and may cause flight delays for all passengers. Please ensure your carry-on bags are within the maximum allowed size as indicated below; they are required to fit in the sizing device at check-in and boarding gates.

You may carry onboard items which fall within the two-piece carry-on/skycheck allowance:

• One (1) carry-on bag or suitcase (wheels and handles included in the size) and;

• One (1) personal article like a briefcase, laptop computer, diaper bag, camera case, cartons or other similar items. 

Checked Baggage

A Checked Bag is defined as a single item with a maximum weight of 23kg (50lb.) and with a maximum linear dimension of 158 cm (62in.) Linear dimensions are calculated by adding together the bag’s largest outside height, width and length – wheels and handles included.

It is recommended that documents and medication be packed in your carry-on baggage. All prescription medications must be labelled with the names of the patient, the medication and the issuing medical office or pharmacy.

For safety reasons, dangerous goods must not be packed in checked or carry-on baggage, except as expressly permitted. Dangerous goods include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply.

Checked Baggage Allowance

Any baggage, the weight of which exceeds the applicable maximum allowance, will be accepted for transportation only upon payment of the applicable excess baggage fees.

Overweight Baggage Exceeding 32kg (70lb): For aircraft loading purposes, we will not accept single pieces of baggage weighing more than 32kg (70lbs). For bags exceeding 70lb, weight must be distributed between other pieces of luggage before checking in for your flight.

Excess baggage will only travel subject to space availability. Please arrive at the airport at least 120 minutes before departure if checking additional bags, or overweight, or oversized pieces. Ski/snowboard boots (in a proper boot bag) and skis/snowboards, count as one item together (each appropriately tagged). Items such as mobile assist devices, car seats and strollers are not considered excess baggage items.

• Fractions of a pound of excess weight will be increased to a full pound.

• Charges are applicable from the time baggage is accepted for transportation to when baggage is checked.

Baggage may be tagged to Central Mountain Air destinations only. For other destinations, passengers may be required to collect their luggage and re-check it for the connecting flight.

Passengers should inspect their baggage at pickup. Should a passenger discover damage to their luggage, they should notify Central Mountain Air personnel within one (1) hour of its arrival. Despite taking as much care as possible in the handling of your baggage, we are not responsible for nicks, scratches, missing pull straps, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects or other damage resulting from over-packing or spillage of packed items.

Infant Baggage Allowance

When an adult is travelling with an infant not occupying a seat, they may check a child restraint device (car seat) and stroller with no additional charges. If a seat is purchased for the infant, regular baggage allowances apply.

Sports Equipment

Sports equipment is considered part of a passenger’s baggage allowance.

• Bicycles: There is a fixed charge of $75.00 (plus tax) per direction CAD for the carriage of bicycles on Central Mountain Air. To prepare a bike for travel, fix the handlebars sideways, remove the pedals and partially, deflate the tires. Bicycles will travel only subject to space availability and release of liability.

• Golf Clubs: Golf equipment must be packed in a hard or soft-shelled container specifically designed for shipping. Central Mountain Air is not liable for damage to golf equipment that is not contained in a hard-sided case. The oversized bag fee will be waived. Applicable extra piece and overweight fees apply

• Hockey, lacrosse and football equipment: A hockey bag packed to a dimensional size that exceeds the maximum linear dimension will be charged the oversize fee. Hockey bag and two sticks count as one checked item. Applicable extra pieces and overweight fees will apply.

• Skis, Water skis, Snowboard: All items must be packed for shipping to prevent damage. Separate skis and boots will count as one checked item. The oversized bag fee will be waived. Applicable extra pieces and overweight fees apply.

• Sports Balls: Inflatable sport balls such as basketballs, footballs, soccer balls and volleyballs must be deflated by 50% to avoid damage to the ball during flight. This includes sports balls in a carry-on, skycheck and checked-in baggage. Sports balls that are not equipped with a deflation valve will be refused for carriage.

Hunting, Firearms, Fishing Equipment & Perishables

Firearms (rifles, shotguns, and handguns) are accepted as checked baggage only:

• Firearms can be carried as checked baggage only; they must be unloaded and packed in a locked, strong, hard-sided firearm container.

• A Firearms Declaration form must be completed and signed during the check-in process before Central Mountain Air will accept firearms for carriage.

• Additional government documentation may be required for carrying restricted firearms.

• Central Mountain Air does not carry prohibited firearms.

• All ammunition must be securely in the manufacturer’s original box or a comparable sturdy container – no loose cartridges are allowed. Ammunition (max 11 lbs or 5 kg per passenger), must be packed separately from the firearm. However, ammunition is permitted to be transported in the firearm container or placed inside a separate suitcase.

• A firearm container counts as one piece of checked luggage – all applicable checked baggage fees will be charged.

• Firearms, firearm parts, ammunition and loose cartridges are not permitted in carry-on baggage under any circumstances.

IF CONNECTING TO ANOTHER AIRLINE, PLEASE ENSURE THAT YOU ARE IN COMPLIANCE WITH ITS FIREARM AND AMMUNITION CARRIAGE GUIDELINES AND POLICIES.

Fishing Equipment: Fishing equipment like rods, reels and tackle boxes are accepted as checked baggage only. They must be secured in a safe case to provide protection to the contents and prevent damage to other bags.

Perishable Items (fish, meat, antlers): Central Mountain Air accepts perishable items (fresh or frozen), including fish, meat, hides and antlers as checked baggage. These items must be appropriately packaged and cushioned.

• Antlers and horns are subject to a charge of $50.00 each (plus tax)

• Perishable items must be packaged in a 100% leak-proof and impact-proof container. Styrofoam coolers will NOT be accepted.

• Any leaking items will be refused for transport.

• Only gel packs can be used for cooling.

• Perishables and antlers are only accepted on CMA Dash 8 and Dornier 328 operated flights.

• CMA does not accept liability for spoilage for any reason, including delays.

• Arrangement of any ground transportation for perishable items is the customer’s sole responsibility.

• Perishables are accepted as part of your checked baggage allowance. Excess or overweight fees apply.

Travelling or Transferring Baggage to Another Airline

If you are transferring to or from another airline on the same ticket, familiarize yourself with the policies, allowances and fees of the new airline.

• Baggage fees are collected on a one-way basis by the airline operating the first flight in each direction of travel.

• If the first flight on the ticket is operated by CMA and connects to Air Canada or WestJet, CMA’s policies, allowances and fees apply to all flights.

• If the first flight on the ticket is on Air Canada or WestJet and connects to CMA, the partner’s policies, allowances and fees apply to all flights on the ticket.

• Please familiarize yourself with the partner’s airline baggage policies, allowances and fees.

  • Air Canada

  • WestJet

• For additional information on the Canadian Transport Agency’s interline baggage rules please visit: http://otc-cta.gc.ca/eng/interline-baggage-rules-canada

Limitation of Liability

CMA’s maximum liability for lost or damaged luggage is approximately $2,100 CAD per fare-paying passenger unless a higher value is declared in advance and additional charges are paid. Additional protection can usually be obtained by purchasing insurance from a private Insurer. If the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

CMA assumes no responsibility for money, jewelry, silverware, negotiable papers, securities or other valuables, business documents, samples, liquids, food and other perishables, computers, prescription drugs, photographic equipment, video equipment, cellular telephones, artistic items, chinaware, ceramics, pottery, electronic and mechanical items, glass, musical instruments and equipment, paper items, sporting goods such as skis, tennis rackets, scuba gear, fishing rods, surfboards, or sporting trophies such as animal antlers and horns. Passengers should inspect their baggage at pickup. Should a passenger discover damage to their luggage, they should notify Central Mountain Air personnel within one hour of its arrival.

Security Requirements & Dangerous Goods

Central Mountain Air does not carry Dangerous Goods. For a detailed list of Transport Canada prohibited items in carry-on luggage, please refer to the CATSA website at www.catsa-acsta.gc.ca.