Travel Disruptions
What we’ll do to help and what we’ll ask you to do.
We work hard to make your experience with us a positive one, even in the event of unforeseen circumstances. When things don’t go as planned, we think it is important for you to know what you can expect from us.
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protections Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
Si l'embarquement vous est refusé, ou si votre vol est annulé ou retardé d'au moins deux heures, ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l'Office des transports du Canada.
This page provides valuable information for passengers who have experienced a flight delay, diversion, cancellation or a missed connection.
This page explains our obligations and your rights in the case of an oversold flight, and how to seek resolution if things don’t go as planned.
We’re not perfect. In case anything happens to your bag, here’s some helpful information on what you need to know.
Here are some need-to-knows about your rights as a passenger. We recommend you review these pages before your next trip.