Travel Terms and Conditions
Learn more about your rights as a CMA passenger and about our responsibilities as an airline. We know these pages are detailed however they contain helpful information you may be interested in reviewing before your next trip.
Need an easy to read format?
To assist passengers in interpreting the tariff filed with the Canadian Transportation Agency (CTA), the abbreviated plain language version of CMA’s Conditions of Carriage and Tariff is available in our Travel Disruptions section. In the event of any discrepancies between the plain language version and the tariff, the provisions of the applicable Tariff will prevail.
Consumer protection information
Canadian Transportation Agency
For more information about your rights as a traveler within, to and from Canada, please visit the Canadian Transportation Agency website.
Toll-free: 1-888-222-2592
TTY: 1-800-669-5575
E-mail: info@otc-cta.gc.ca
Mailing address:
Canadian Transportation Agency
Ottawa, Ontario K1A 0N9
Your rights under the Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact CMA Airlines or visit the Canadian Transportation Agency’s website.