Technical Support Specialist - Calgary, AB (YYC)

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions. We are currently seeking a Full-Time Technical Support Specialist to join our team at our Calgary, AB Base.

Reporting directly to the Administrative Technical Support Supervisor and indirectly to the SMS Manager, the Technical Support Specialist is responsible for managing and maintaining the Document Master Matrix system to ensure all company documents are up-to-date, compliant with regulatory requirements, and easily accessible to authorized personnel. This role plays a crucial part in ensuring the accuracy and integrity of company documentation, contributing to the overall safety and operational efficiency of Central Mountain Air. The Technical Support Specialist will primarily focus on the oversite and maintenance of pilot records, document control, and training records.

Job Description

• Maintain the Document Master Matrix (DMM) system, ensuring all documents are current, accurately categorized, and easily retrievable.

• Manage document revision and approval process of CMA’s manuals and documents, ensuring timely updates and distribution of documents.

• Manage employee pilot and maintenance records of qualifications, training, certifications, and licenses as it applies to each area.

• Issue training sessions (new and recurrent) and communicate important information to new employees.

• Manage document control and administration support email.

• Efficiently share company-wide communications in a timely manner.

• Update and maintain a large variety of aviation and company manuals, forms, and databases.

• Clear, effective communication with Department Managers, and other departments as it relates to the Document Master Matrix.

• Contribute to maintaining the accuracy of employee and training records on various platforms.

• Maintain a high level of confidentiality and professionalism in all interactions.

• Promote a culture of safety

• Other job duties as assigned by the Director of Flight Operations.

Job Requirements & Qualifications

• Minimum 2 years experience in an administrative environment.

• Administrative experience in an aviation environment is considered an asset.

• Business Administration diploma is considered an asset.

• Experience using Adobe Pro  Advanced knowledge of Microsoft Office 365 applications.

• Excellent written and verbal communication skills

• Strong problem-solving skills in relation to technical matters

• Ability to pay strict attention to detail.

• Well organized with the ability to work proactively and independently

Benefits of Working at CMA

• Group Retirement RRSP contribution matching program

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

• Employee Family Assistance Program

Travel Benefits

• Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies

• Travel perks for retirees and their eligible spouses

• Standby travel for employees and eligible family members on other airlines around the world

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

• Free cargo shipping for employees on CMA flights

Employee Programs

• Training Assistance Program, Milestone Recognition Program and Employee recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

 How to Apply

Applications can be submitted to jobs@flycma.com, please indicate the position you are applying for.

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.