Reservations
1-888-865-8585
Terms & Conditions

Terms & Conditions

 

The following sections deal with common topics related to passenger travel on Central Mountain Air to ensure your flight is comfortable and issue free. If you do not get the answers you’re looking for from the following information, please contact our Reservations Center at 1-(888)865-8585 or email reservations@flycma.com. These sections apply to travel on Central Mountain Air only. Interline and Codeshare travel may dictate added limitations.

RESERVATIONS 

Central Mountain Air Reservations Office is open 7 days per week from 8 a.m. to 5 p.m. Pacific time.  Times may vary on some holidays and holiday weekends.  Reservations may be made through the Central Mountain Air Reservations Office, this website or through your travel agent. CMA’s airline code is 9M.

Central Mountain Air utilizes an e-ticket (paperless) system. Reservations are stored in the Computer Reservations System (CRS) as a Virtual Coupon Record (VCR).

Travel itineraries and receipt will be emailed, faxed, or mailed to you at your request.

Flight schedules are subject to change without notice, therefore please reconfirm your flights prior to your departure date.

Unrestricted (Y) fares offer the greatest flexibility. These fares are offered with greater availability and no advance purchase is required.

N/T/V/B/H/Q/L/M/W fares offer greater value but there are some restrictions attached. Availability of lower fares is limited and seats may not be available on all flights. Advance purchase may be required and, usually the earlier you book, the lower the fare. While most fares are offered as one-way, some may apply to return travel only with a minimum stay required.

TICKETING
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Tickets with Y fare are refundable and changes are permitted at no extra charge. Travel must be completed within 365 days from the initial ticketing date.  Flights must be cancelled 2 hours prior to flight departure.

Tickets with N/T/V/B/H/Q/L/M/W fares are non refundable and non-transferable. Travel must be completed within 365 days from the initial ticketing date. Changes and cancellations can be made up to 2 hours prior to departure. Change fee per direction is $40 CAD plus applicable taxes and any additional fare difference. Provided the original booking is cancelled prior to the original flight departure, the value of the unused ticket can be applied within 365 days from date of issue of the original ticket to the value of a new ticket subject to a $40 CAD change fee per direction, plus taxes and any fare difference if applicable and subject to availability and advance purchase requirements. Travel must be completed within 365 days from the original date of ticket issuance.

Passengers MUST change or cancel the ticketed itinerary not less than 2 hours prior to the first ticketed departure time, otherwise the ticket has NO VALUE. Customers who no-show their flight will forfeit the fare paid.

CHECK-INBack to Top

For passengers who appear to be 18 years of age or older,  you need to present 1 piece government issued picture ID that includes a photograph, passenger’s name, date of birth and gender OR 2 pieces government issued non-photo ID showing the passenger’s name and one of which will show date of birth and gender.  Some examples of valid government-issued ID are:  passport, citizenship card, driver’s license, birth certificate.

To assist with on-time departures for you and your fellow passengers on your flight, we recommend the following check-in and gate arrival times prior to scheduled departure time. It is the passenger’s responsibility to allow sufficient time for security processing at larger airports, where line-ups can be lengthy during busy times.

You must obtain your boarding pass and check-in any baggage by the check-in deadline, and be available at the boarding gate by the boarding gate deadline. Be familiar with the check-in and boarding gate deadlines below. Failure to meet these deadlines may result in cancellation of your reservations and ineligibility for denied boarding compensation.

Recommended Check-in Time                   60 minutes
Check-in Deadline at Airport Counter       45 minutes
Boarding Gate Deadline                              20 minutes
 

BAGGAGEBack to Top

Central Mountain Air personnel will inspect baggage at Check-in. Only suitably packed pieces will be accepted for loading and is at the CMA agent’s discretion. If necessary a signed release may be required.

Each fare paying passenger can check (2) pieces of baggage and carry-on (1) piece of baggage without excess baggage charges. The maximum combined weight of all checked baggage is 50 lbs (23kg). The overall measurement of each piece of checked baggage (L + W + H) must be less than 62” or 158 cm with a maximum weight up to 50 lbs (23kg) The carry-on piece must not exceed 9” x 16” x 22” or 22 lbs.  In addition, passengers are allowed one personal article such as a purse, briefcase or backpack.

Central Mountain Air’s route network covers a wide variety of communities, some with limited scheduled service. Some stage lengths are long and aircraft may have limited baggage/cargo capacity. While we try to accommodate both pieces of your free baggage allowance on the flight with you, you may be asked by the airport agent to prioritize one bag. We would request you prepack a priority piece with your most essential items.

Excess baggage will be assessed at an additional charge. Excess baggage will only travel subject to space availability.

Baggage may be tagged to Central Mountain Air destinations only. For other destinations passengers may be required to collect their baggage and re-check it for the connecting flight.

Passengers should inspect their baggage at pickup. Should a passenger discover damage to their baggage they should notify Central Mountain Air personnel within one (1) hour of its arrival. Despite care in the handling of your baggage, we trust you will understand that we are not responsible for the following: nicks, scratches, missing pullstraps, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects and damage resulting from over-packing or spillage of packed items.

CHARGES FOR EXCESS WEIGHT OF BAGGAGE

  • Any baggage, the weight of which exceeds the applicable maximum free allowance, will be accepted for transportation only upon payment of excess weight charges. If the weight of one piece exceeds 50 lbs., there is an excess charge of $1.00 per pound including GST. If the number of pieces exceeds two, there will be an excess charge of $26.25 per piece including GST. NOTE: Ski/snowboard boots (in a proper boot bag) and skis/snowboards, count as one item together (each still tagged properly). Items such as mobile assist devices, car seats and strollers are not considered excess baggage items.

  • Fractions of a pound of excess weight will be increased to a full pound.

  • Charges will be applicable from the point at which such baggage is accepted for transportation to the point to which such baggage is checked.

INFANT BAGGAGE ALLOWANCE

  • When an adult passenger is travelling with infant not occupying a seat, they are allowed to check a child restraint device (car seat) and stroller with no additional charges.  The adult passenger travelling with the infant is allowed 2 pieces at a combined weight of 50 lbs or 23kgs.

  • If a seat is purchased for the infant, the infant is allowed 2 pieces of baggage at a combined weight of 50lbs.

SPORTS EQUIPMENT

Sports equipment is considered part of a passenger’s baggage allowance.

  • Bicycles: There is a fixed charge of $50 CAD for the carriage of bicycles on Central Mountain Air. The bicycle must be prepared by fixing the handlebars sideways and removing the pedals. Bicycles will travel only subject to space availability and release of liability.

  • Hunting Equipment / Bounty / Antlers: CMA does not accept Bounty (hides, game meat, game birds) or Antlers as checked or carry-on baggage. Arrangements for the transportation of these items via ground transportation is the customer’s responsibility.

  • Rifles, shotguns, and handguns are accepted as checked baggage only and must be unloaded and in a specially designed case. A firearms declaration form must be completed and signed before Central Mountain Air will accept firearms for carriage.

  • Ammunition must be packed separately (max 5 kg or 11 lbs) and securely in a strong container of wood or fibreboard, plainly marked “ammunition”, or in the original container.

SECURITY REQUIREMENTS & DANGEROUS GOODSBack to Top

Central Mountain Air does not carry Dangerous Goods.

For a detailed list of Transport Canada prohibited items in carry-on luggage please refer to the CATSA website at
www.catsa-acsta.gc.ca.

Live Animal Transportation

Pet kennels and sizing

These are dimensionally IATA compliant cat and dog cages / kennels.

SIZE

IATA 
CODE

CAGE
WEIGHT

DIMENSIONS

KENNEL FITS THESE AIRCRAFT

 
Small

0

2.5 kg 20″L by 12″W by 12″H

ALL CMA AIRCRAFT

 
Junior

100

3.5 kg 24″L by 16″W by 14″H

ALL CMA AIRCRAFT

 
Medium

200

4.5 kg 26″L by 17″W by 18″H

ALL CMA AIRCRAFT

 
Intermediate

300

6.4 kg 28″L by 21″W by 22″H

ALL CMA AIRCRAFT

 
Large

400

11.6 kg 36″L by 26″W by 28″H

DASH 8 AND DORNIER 328

 

 

The Beechcraft 1900D can only carry kennels up to ‘Intermediate’ size, whereas the Dash 8 and
the Dornier 328 can carry all sizes from ‘Small’ to ‘Large’.

The kennel must be leak-proof, escape-proof and well ventilated.  It must be large enough to allow the pet to stand erect, turn around safely andlie comfortably in a natural manner. Kennels must be nose and paw-proof: ventilation openings must be of a size that makes it impossible for the pet to get its nose or paws outside the kennel, so that no part of the pet may extend outside of the kennel. It must be adequately ventilated, clean, devoid of offensive odors and must be equipped with absorbency pads. The kennel interior must be smooth with no edges at which the animal can gnaw or scratch. The door must close securely enough to prevent accidental opening. Strong zip ties for this are recommended.
For safety,the kennel must not have wheels. The pet must remain in the kennel at all times with the door closed. Maximum 3 pets (from the same litter and of equal size and strength) are allowed per kennel and there must be adequate room for all of them to rest and move around.

The number of kennels and the size of the kennel accepted per flight are at the discretion of Central Mountain Air and are determined by space availability.

RATES – pets travelling with a passenger   (weights indicated are total weights)

Small      IATA  “0” (up to 15 lbs or 6.8 kg) $45.00    (plus taxes)
       
Junior IATA  “100” (16-30 lbs or 7.3-13.6 kg) $65.00    (plus taxes)
       
Medium IATA  “200” (31-45 lbs or 14.0-20.4 kg) $85.00    (plus taxes)
       
Intermediate IATA  “300” (46-65 lbs or 20.9-29.5 kg) $95.00    (plus taxes)
       
Large IATA  “400” (66-100 lbs or 30.0-45.0 kg) $105.00  (plus taxes)

Service Animals

  • Central Mountain Air allows service animals in the cabin of the aircraft, free of charge, when harnessed and while on duty. 
  •  Service animals will be required to travel at the customer’s feet. 
  • Service animals are defined as animals required by a person with a disability for assistance.  This also includes working dogs used for search and detection. These animals must have a registered training certificate to qualify. 
  • Due to the size of our aircraft, we may not be able to accommodate larger service animals.  Therefore, 
    we recommend you contact our Reservations a minimum of 48 hours prior to flight.

Care of live animals

  • While Central Mountain Air will make every effort to protect live animals during transport, the carrier shall assume no liability for the animals due to adverse weather conditions, extremes in temperatures, delays, other operational difficulties and in the event of injury, sickness or death of any pet or animal accepted for transportation.
  • Central Mountain Air assumes no responsibility for the care or feeding of pets while in transit and does not have animal care facilities; therefore, animals should not be brought in too early. It is important that either the passenger or the shipper prepares both the kennel and the animal in advance for transportation.

Animals Central Mountain Air cannot accept for travel

  • Central Mountain Air cannot accept animals that emit offensive odors, that are in heat, animals more than 6 weeks pregnant, puppies or kittens under 10 weeks old and ones that are not weaned, animals so heavily sedated that they cannot stand up and animals that appear hostile, aggressive or agitated.
  • Central Mountain Air reserves the right to refuse the transportation of any animal which appears to be unsuitable for transportation.

Live animal transportation – as checked luggage  

  • Central Mountain Air will endeavor to accommodate you and your pet on our flights. However, the aircraft types that Central Mountain Air operates, the total kennel weight, weather, embargoes and regulatory constraints may restrict Central Mountain Air from transporting your live animal to the destination. This may require you to be flexible with your travel plans involving a pet.
  • Bring your pet in a comfortable kennel (large enough to allow the animal to fully stand and turn around), which is leak-proof. The maximum dimensions of a kennel that we will accept are 36” long x 26” wide and 28” high, with a maximum total weight of up to 100 lbs or 45 kg. Please see the applicable rates above.
  • Baggage limitations and rules apply and the pet must be accompanied by the owner on the same flight.
  • The baggage/cargo compartments on the CMA Beechcraft 1900D, Dash 8 (and Dornier 328 aircraft to a lesser extent) are heated from the filtration of air from the passenger cabin. Therefore, it is possible that temperatures can drop below zero degrees Celsius during winter operations for extended periods of time. 
  • When travelling with your pet during the winter months, it is recommended that a blanket be put in the kennel for warmth.

Live animal transportation – as carry-on luggage 

  • When you fly on a Central Mountain Air flight, you may bring your cat or small dog in the cabin with you, provided the pet is small enough to fit and stay comfortably in its carrier under the seat in front of you.
  • The pet carrier must be leak-proof and well ventilated. Hard-sided carriers are preferred, but soft-sided carriers will be accepted. The carrier limitations are: Height: 25cm (10 in), Width: 30cm (12 in), Length: 50cm (20 in) with a maximum weight of 22 lbs or 10 kg, including the carrier. The carrier must be large enough to allow the pet to stand up, turn around and lie down safely and comfortably.
  • The pet must remain in the carrier and the carrier must remain under the seat and closed at all times.
  • Please register your pet by contacting Central Mountain Air Reservations.
  • As we are concerned about our passengers affected by allergies, we are limiting the number of pets in the passenger cabin to one. Furthermore, in case there is a passenger with severe allergies, the carry-on pet may have to travel at the very back of the aircraft or the cargo hold.

Live animal transportation – as cargo

  • A charge of $125.00 plus taxes per kennel is applicable. All shipments of live animals as cargo must be prepaid.
  • All cargo shipments, including kennels, are subject to space availability and are not guaranteed on board.
  • Reservation for the kennel transportation as cargo is required to be made by calling CMA Reservations at 1-888-865-8585.
  • Arrangements must be made with CMA at least 24 hours in advance by the shipper.
    The total weight and dimensions of the kennel must be provided by the shipper at the time of calling. Kennels, especially some larger ones, may not be accepted due to space availability, aircraft size or type and weight restrictions. The maximum size of a kennel for cargo transportation is Large ‘400’ with a total weight of 100 lbs or 45 kg, except the Beechcraft 1900D aircraft, which can carry a kennel up to Intermediate size ‘300’.
  • Central Mountain Air is not able to transfer live animal kennels to another airline and any such arrangements must be made with the other carrier.
  • The kennels must be well constructed and be able to withstand damage that may be caused by other shifting cargo shipments in case they come into contact with the kennel. Kennels must be rigid enough to prevent animals from escaping through gaps at the seams or joints.
  • Animals may not be accepted more than 3 hours prior to the intended flight’s departure time.

NOTICE: THERE IS AN EMBARGO FROM DECEMBER 15th TO JANUARY 6th AGAINST CARRIAGE OF ANY ANIMAL KENNEL.

PASSENGER MEDICAL OXYGENBack to Top

  • Central Mountain Air will carry passenger supplied oxygen provided it is used for medical purposes.
  • Due to the size of the restraint pouches onboard, we will only accept the following: “D” size bottle – dimensions: 360-415 litres; 4.4” diameter and 16.5” tall.
  • The bottle must be full prior to boarding the aircraft on the first segment of the passenger’s outbound and return itinerary. It must also be placed in a cylinder pouch.

CUSTOMERS WITH DISABILITIESBack to Top

  • CMA customer service personnel will do their best to assist special needs customers at each step of the journey. Including checking-in, proceeding to the boarding area, boarding and deplaning, proceeding to the public arrivals area and stowing and retrieving luggage and mobility aids.
  • The identification of your special needs at the time of booking will enhance our ability to offer the services that best meet your requirements. 
  • Mobility aids weighing in excess of 100lbs (45kg) cannot be accommodated on Central Mountain Air aircraft
  • Alternate transportation for mobility aids weighing more than 100lbs (45kg) is the responsibility of the passenger

UNACCOMPANIED MINORSBack to Top

  • Children between the ages of five (5) and eleven (11) years may travel alone as an Unaccompanied Minor on Central Mountain Air.   
  • The child must travel on Central Mountain Air from origin to destination without long connection times at connecting airports. Central Mountain Air will not accept children that have to connect to another airline.
  • There is a $60 CAD service charge each direction (plus tax), which is collected at the time of booking.
  • Release forms must be completed prior to boarding the aircraft. Central Mountain Air will require phone numbers and contact names in both the originating and destination cities.
  • The person dropping the child off as well as the person picking the child up must have acceptable government issued photo ID. ID will be checked before the child is released.
  • Persons dropping off the child must remain at the airport until 15 minutes after the flight has departed.
  • Please call Central Mountain Air Reservations for booking flights for an Unaccompanied Minor.
  • A maximum of two (2) Unaccompanied Minors will be allowed per flight.

NOTICESBack to Top

  • Irregular Operations:  Central Mountain Air offers scheduled services to a wide variety of communities utilizing commuter and regional aircraft. Some communities are remote, have long stage lengths, and receive limited service. Aircraft capacity can be limited on certain routings and further constraints can be assumed in adverse weather conditions. We appreciate your patience when irregular operations occur.
  • Overbooking Notice:  Some scheduled flights may become overbooked, and there is a slight chance that a seat may not be available on a flight for which a person has a confirmed reservation. If a flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation.
  • NOTICE OF LIMITATION FOR CARRIAGE OF PETSCentral Mountain Air will not be responsible in the event of loss, delay, injury, sickness or death of any pet animal accepted for transportation.
  • NOTICE OF BAGGAGE LIABILITY LIMITATIONS:  Central Mountain Air’s maximum liability for lost or damaged luggage is $250 CAD per fare-paying passenger unless a higher value is declared in advance and additional charges are paid. Additional protection can usually be obtained by purchasing insurance from a private Insurer. Please note that CMA assumes no responsibility for money, jewelry, silverware, negotiable papers, securities or other valuables, business documents, samples, liquids, food and other perishables, computers, prescription drugs, photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery, electronic and mechanical items, glass, musical instruments and equipment, paper items, and sporting goods (skiis, tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns).

CONTACT CMABack to Top

Should you wish to share a your experience on a CMA flight please contact:

Central Mountain Air Ltd.
Customer Care
Box 998,
6431 Airport Road,
Smithers, B.C.,
V0J 2N0

Email: customer.care@flycma.com

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